GardenArle Return & Refund Policy
At GardenArle, we take great care in preparing our products and want you to be happy with your purchase. Because many of our products are living, perishable, or digital, certain items are final sale and cannot be returned or exchanged.
Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Digital products — including e-books, guides, recipes, checklists, downloadable files, and other digital content.
- Seeds — all seed purchases are final sale.
- Live plants and plant products — including starter plants, seedlings, cuttings, and other live plant material.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact GardenArle as soon as possible after delivery.
To help us evaluate the issue, you may be asked to provide clear photographs of the product, packaging, shipping box, or damage. Please do not discard the item or its packaging until your concern has been reviewed.
Store Credit
Although the products listed above are not returnable, we understand that special circumstances can occur. Store credit may be granted when appropriate on a case-by-case basis at GardenArle's discretion.
Providing photographs or other requested information does not automatically guarantee a refund, replacement, or store credit. Each situation will be reviewed individually.
Digital Products
Due to the immediate-access nature of digital products, all digital product sales are final once purchased. We do not accept returns, exchanges, or refunds on downloaded or electronically delivered products, including guides, e-books, recipes, and checklists.
If you experience a technical issue accessing your digital purchase, please contact us so we can assist you.
Live Plants
Plants are living products and may naturally vary in size, shape, fullness, color, leaf pattern, and overall appearance from the photographs shown on our website. Minor cosmetic imperfections, natural leaf variation, or normal stress associated with shipping do not necessarily indicate that a plant is defective.
Because live plants are perishable, we cannot accept plant returns or exchanges.
Order Issues
Please carefully review your order and shipping information before completing your purchase. If you have a concern about an order, contact us at:
GardenArle
gardenarle101@gmail.com
We appreciate your understanding and thank you for choosing GardenArle.